Refund Policy

At KIRSTY TRAVEL’S LIMITED, we aim to provide exceptional holiday planning and concierge services that meet your needs. However, we understand that there may be occasions when you need to request a refund. This policy outlines the circumstances under which refunds are available and the process for requesting one.

1. Cancellations and Refunds

1.1 Service Cancellations

If you need to cancel a service booked through KIRSTY TRAVEL’S LIMITED, please notify us as soon as possible. Our refund policy for cancellations is as follows:

Cancellations made 3 days or more prior to the service date: You will be eligible for a full refund, minus any non-refundable deposits or administrative fees.
Cancellations made between 5 and 6 days before the service date: You will be eligible for a partial refund, calculated as 30% of the total service fee.
Cancellations made less than 7 days before the service date: No refund will be issued, as services will have already been arranged with third-party providers.

Please note that certain services, such as non-refundable hotel bookings or flights, may have separate cancellation policies set by third-party providers. We will inform you of any such policies at the time of booking.

1.2 Non-refundable Services

Certain services provided by KIRSTY TRAVEL’S LIMITED are non-refundable. These include:

Non-refundable deposits for bookings
Services that have already been delivered or initiated
Any special requests that incur upfront costs with third-party vendors (e.g., event tickets, private tours)

2. Requesting a Refund

To request a refund, please contact us via email at Hello@Ksuite.co.uk with the following details:

Your full name
Booking reference number
Service details
Reason for the refund request

Once we receive your request, we will review it and notify you of the approval or rejection of your refund. If approved, we will process your refund within 7 business days using the original payment method. Please note that your bank or credit card provider may take additional time to process the transaction

3. Changes to Bookings

If you wish to make changes to your booking (e.g., change dates or amend services), please notify us as soon as possible. Changes are subject to availability, and additional charges may apply depending on the nature of the request. If the changes are made less than 4 days before the service date, our cancellation policy may apply.

4. Force Majeure

In cases where services are disrupted due to unforeseen circumstances beyond our control (such as natural disasters, strikes, or pandemics), KIRSTY TRAVEL’S LIMITED will make reasonable efforts to offer an alternative arrangement or reschedule services. However, refunds in such cases will be considered on a case-by-case basis, depending on the specific situation and any third-party provider policies.

5. Third-party Providers

Please note that our refund policy applies only to services directly provided by KIRSTY TRAVEL’S LIMITED. For services booked through third-party providers (e.g., hotels, airlines, transportation services), their individual refund policies will apply. We will do our best to assist you in resolving any issues, but we cannot guarantee refunds for third-party services.

6. Contact Information

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Email: Hello@Ksuite.co.uk
Company Name: KIRSTY TRAVEL’S LIMITED
Registered Address: Office 45RB 182-184 High Street North Area 1/1 East Ham London E6 2JA